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Effective Monday, January 14, 2008, the WCU faculty and students will now have direct access to WebCat support via these means: (please consider including this information in your syllabus)
Monday through Friday 8:00am - 5:00pm
IT Services Helpdesk 828- 227-7487
toll free 866-WCU-7ITS
After Hours (5:00pm - 8:00am) weekdays, holidays, and weekends
IT Services Helpdesk 828- 227-7487, option 1
toll free 866-WCU-7ITS, option 1
Self Service Knowledge Base
http://d2.parature.com/ics/support/default.asp?deptID=8030
Includes FAQ tip sheets, animated tutorials, and access to chat, web, and phone based support channels
Accessible from any computer connected to the Internet
Live Chat
Great for dial-up users
Users interact live with a support technician
Submission of Web-form e-Ticket
Enables you to directly submit a support ticket to a technical specialist whose expertise matches your inquiry. This online tool provides an alternative to phone and chat helping to expedite the resolution of your issue. You can track the status of your ticket in My Support in the online system.
Our partnership with Presidium Learning is an enhancement to our current in-house support, offering WebCat support 24 hours a day, 7 days a week and 365 days a year! Services include the addition of an updated support request entry system and supplemental multi-channel technical support for our campus. The implementation of these updates/services will allow for uninterrupted services and the continuation of quality support for our campus. Of course, you can still reach us directly by calling the IT Services Helpdesk at x7487 or via the Coulter Faculty Center during our regular business hours noted above.
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